Get old customers to come back
Bring customers back before they forget you.
Most businesses are sitting on repeat customers they forgot to call or invoices that haven’t been paid. This app turns old customers into booked appointments and recaptures that lost revenue.
Nothing gets sent to a customer until someone on your team reads it and clicks send.
Due this week
4 of 212 customersTo: Dana Okafor
Subject: Your furnace is due for its fall tune-up
Hi Dana. It's been about ten months since your last furnace service. Fall slots fill up fast, so we'd love to get you on the books before the cold sets in…
The problem
Money slips away when following up depends on someone remembering.
Most businesses don't lose customers to a competitor. They lose them because nobody called, emailed, or sent the bill again. The customer forgot, and so did you.
Customer dates are scattered across paper notes, personal calendars, and old email threads. Nobody can see them all in one place.
Staff forget who is due to come back. There is no single list, so no one is in charge of it.
Renewal reminders go out late or not at all, so contracts and memberships quietly end.
Unpaid invoices sit in a drawer. The work is done, but the money never came in, and nobody asked twice.
Past customers only come back when they remember you, and someone else's ad usually gets to them first.
What you get
One simple list: who to contact today, and what to say.
No complicated software to learn. No forms nobody fills in. Just a list of customers who are due to come back or due to pay, with a ready-made message for each one.
Keeps every customer in one place
Each customer's name, contact details, last visit, and what they still owe live in one place instead of in someone's head.
Tells you who is due
Due for a tune-up, due to renew, due for a checkup, or due to pay an invoice: Duebook flags each one before the date slips past.
Writes the message for you
Duebook writes a friendly reminder email for each customer, using their name and what they are due for. Your team reads it, changes anything they want, and sends it.
Keeps track of what happened
Every customer is marked as reminded, booked, paid, or waiting, so nobody falls through the cracks.
How it works
Tell it how often customers should come back. Duebook watches the calendar for you.
Add your customers
Type them in or upload a spreadsheet with names, contact details, and the date of their last visit. That is all you need to start.
Say how often they should come back
An oil change every six months, a furnace checkup every year, a dental cleaning every nine months. Set it once for each kind of service.
See who is due
Duebook shows you who is due now and who is coming up soon. The customers who are most overdue are at the top of the list.
Read it and send it
Your team reads the reminder Duebook wrote, changes a word or two if they like, and clicks send. Nothing goes out unless a person says so.
What you see each morning
Open it in the morning. Know exactly who to contact today.
One screen for whoever runs the front desk: who is due, why they are due, and the email that is ready to send.
Customers disappear after the job. Renewal dates get missed. Invoices go unpaid. Following up depends on whoever happens to remember.
Every customer has a date they are due back, a note on whether they have been reminded, and an email ready to send when it is time.
What's included
Everything you need to bring customers back. Nothing you don't.
Customer listNames, contact details, and every past visit in one place.
Due dates for visits and renewalsEvery visit, contract, and membership has a date it comes up again.
Your own schedule for each serviceEvery six months for one thing, every year for another.
Due now and coming up soonToday's list and the next few weeks, at a glance.
Reminder emails written for youOne for each customer, checked and sent by your team.
Unpaid invoice remindersSee who still owes you money and send a polite nudge.
Simple notes on each customerWhat happened last visit, and what to remember next time.
Upload and downloadBring customers in from a spreadsheet. Take your data back out any time.
Set up for your businessYour services, your schedule, your way of writing to customers.
Who it's for
If your customers should come back, Duebook is for you.
Any business where customers need regular service, renew a contract, or book again and again.
Auto shops
Reminders for oil changes, tire rotations, and inspections, based on when each car was last in.
HVAC companies
Reminders for fall and spring tune-ups, filter changes, and yearly checkups, timed to each home.
Dentists
Cleaning and checkup reminders that go out on time, not only when the front desk has a quiet day.
Med spas
Reminders for the next treatment, and for memberships and packages about to run out.
Pest control
Reminders for the next treatment and for contracts about to end, so homes stay protected and customers stay signed up.
Gyms & memberships
Membership renewal reminders, plus a friendly check-in with members who have stopped showing up, before they cancel.
Turn the customers you already have into your next booked appointments.
We set it up around your customer list, your service schedule, your renewal dates, and the way you like to talk to customers.
Questions
Questions business owners ask first.
Can we bring in the customers we already have?
Yes. Upload a spreadsheet with names, contact details, and last visit dates, and Duebook builds your list from it. You can download everything back out at any time. Your data is always yours.
Can different services have different schedules?
Yes. Each kind of service gets its own schedule. One customer can have an oil change due every six months and an inspection due every year, each with its own date.
Does it send emails automatically?
No, and that is on purpose. Duebook writes the reminder. Someone on your team reads it and clicks send. Nothing reaches a customer unless a person approves it.
Can staff change a reminder before it goes out?
Always. Every reminder starts as a draft. Staff can change the wording, put it off for a couple of weeks, or skip it. The list shows what has been handled and what is still waiting.
Does it handle renewals, repeat visits, and unpaid invoices?
Yes, all three. Renewals are based on when a contract or membership ends. Repeat visits are based on the last time the customer came in. Unpaid invoices are based on how long the bill has been sitting. They all show up on the same list, each with its own reason.
Do we have to give up the software we already use?
No. Duebook does one job: it tells you who is due, why they are due, and what to send them. Keep whatever you use for booking, billing, or customer records. Duebook sits alongside it and handles the follow-up.